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Systems Administrator

Systems Administrator

Macquarie Park NSW
Australia
This role will suit for a self-motivated individual who has strong knowledge in software, hardware, networking, security, servers and cloud-based solutions

The Role

The position of System Administrator / IT Support Officer is to be the level 2/3 support for the helpdesk and support the Head of Infrastructure to the employees of the Soletanche Freyssinet group of companies within the Oceania region. The System Administrator / IT Support Officer answers incoming calls, tracks all information in a Service Management system, utilizes their expertise to resolve incidents and service requests in a timely fashion. The System Administrator / IT Support Officer will handle all unresolved problems/incidents/requests before handing over to the Head of Infrastructure.

Key Deliverables

  • To provide support to the Head of Infrastructure in all technical aspects of project delivery. To provide technical support for Infrastructure service desk problems. Provide verbal and hands on support when required to 1st and 2nd line support teams. To help the Director of IT Operations deliver the SFITOC Infrastructure strategy
  • Be an active member of the IS security team, aiding with security checks and maintenance of the secure infrastructure.  Advise on security procedures and assist with clean up processes as and when required.
  • Ensure all Servers are patched
  • Monitor all security services and ensure the integrity of the network is maintained.
  • Configure Firewalls, WIFI access points
  • Send out monthly updates System updates to the SFIT OC Team
  • Do regular site visits to all Business Units and clients sites. Educate business units on various applications in SFIT.
  • Attend regular global IT Infrastructure and IT support meetings
  • Provide direct customer support via phone, email and in-person
  • Troubleshoots issues on various software applications, hardware, network and telecommunications systems and provides desktop support
  • Resolves or coordinates the resolution of all incidents and service requests
  • Analyses & acts on incidents and service requests using prioritization, classification and initial support requirements
  • Provide and maintain a strong customer focus and support services
  • Provide support for applications, email and technology services
  • Contributes to refining the environment through innovation, process improvement and documentation

Skills/ Experience 

The successful candidate for this role will have a good all-round knowledge analyzing, troubleshooting and supporting IT environments, solid communication skills and a desire to tackle the complex problems that may pose a risk to the successful functioning of the   Freyssinet business.

  • 10- 15 years experience in System Administration is highly desirable.
  • Experience providing application & operating system support (Microsoft Platforms, Office 365 - Teams, Sharepoint)
  • Active directory account administration (SCCM experience - nice to have)
  • Experience providing hardware support (Desktops, Laptops, Networks (LAN/WAN, Routers, Switches, Firewalls, VMWARE, SQL)
  • Demonstrated team player coupled with the ability to work autonomously.

Competencies:

  • Demonstrate a high level of customer focus and empathy
  • Strong Teamwork and communication / information sharing
  • Any experience in Windows Servers and Storage Technologies will be highly regarded
  • Good attention to detail, testing and documentation
  • Energetic and willing to take ownership and take initiative to solve problems
  • Some Hardware setup and physical Computer lifting is involved
  • Outgoing personality and willing to work in a customer facing environment

Freyssinet Australia Pty Ltd is a multifaceted specialist contractor providing innovative solutions for structure remediation, post-tensioning and specialist civil engineering and a member of the Soletanche Freyssinet and Vinci Groups present in 100 countries around the world. The Freyssinet name is synonymous with post-tensioning, but we also offer diverse and significant work opportunities in the fields of bridge construction methods, bridge products, heavy lifting, structure strengthening/monitoring and renewables.